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Our Value Proposition - Why us?

Experienced Staff

Our Employees have a proven track record of solving the most challenging database issues. All our employees are ITIL Certified. Our Database Team is Oracle Certified professionals with more than 15 or more years of experience. Our Storage Team is EMC /NetApp Certified with 12 or more years of industry experience. Our Project Managers or Project Coordinators are PMP Certified with 10 or more years of Industry experience.This high level of experience helps ensure that each data environment is optimized and remains highly available. Our full-time placement specialists hire the industry's most talented and seasoned technicians to guarantee that we deliver service like no one else!

Team Share Approach

As Oracle Database and Application technologies get more complex, it is increasingly difficult for companies to find qualified DBA and Application Resources that have a wide range of expertise in database technologies. TRI-S IT Solutions' clients are not buying the services of a single database administrator or Applications Specialist or Storage Expert; instead, they are buying the collective knowledge of an entire staff of expert professionals. This unique solution, called TeamShare, allows clients to leverage the knowledge of dozens of experienced technicians at a cost that is less than traditional in-house consultants or full-time employees. Our technicians come from varied backgrounds and have many different skill sets, so when the need arises, TRI-S IT Solutions can pull from these skills without having to search for the right person or wait for a return call.

Subject Matter Experts

The Oracle Database and Oracle Application environment has become so complex that it precludes database administrators and Application Specialists from becoming experts in all facets of the database's technology. TRI-S IT Solutions Experts' large technical staff allows us to increase efficiency by creating specialists in key Database & Application disciplines. In addition to expertise in providing day-to-day support, each of our staff members is required to become an expert in one or more Database and or Application disciplines including backup and recovery, highly available architectures, Tuning and Database performance, Database monitoring, UNIX/Windows scripting, operating system interaction, Storage (SAN/NAS) and Database security. This methodology ensures that our customers get the most experienced person available to perform complex tasks.

Wide Range of Supported Products

Most companies' computing environments consist of multiple database platforms, several different operating systems and an abundance of third-party applications. TRI-S IT Solutions Experts has teams of specialists that work together to provide a strong core of know-how in all major Oracle Database, operating system and Oracle Application products. We provide support for Oracle Databases 11g& 10g, Oracle E-Business Suite, Oracle Fusion Middleware Family Products, and SAN/NAS Storage Solutions running on a variety of operating systems. We also provide expert operating system support for all variants of UNIX, LINUX and Windows. TRI-S IT Solutions' wide range of support expertise ensures that our services are flexible and scalable to meet every customer's business needs.

World Class "Follow-the-sun� Support

TRI-S IT Solutions understands the trust customers place in us when they allow us to administer and safeguard their most valuable corporate data assets. Our entire infrastructure is architected to accomplish a single goal: provide world-class support to our customer base. Immediate contact with support personnel and 15 minute response times to begin active problem resolution are standard inclusions in all customers' contracts. Advanced telephony, smart phones, and state-of-the art personal computer and server implementations ensure that our support experts are always there when needed. TRI-S IT Solutions' support professionals utilize industry leading administrative tools, documentation portals, and time-entry and ticketing systems. Dedicated quality control/quality improvement specialists constantly review our support infrastructure to ensure that our customers are benefiting from the 'best in class' support practices and products available.

Customizable SLAs

Effective measurements are required to judge the success of any activity. The quality of our service is guaranteed through our standard or customer-defined Service Level Agreements (SLAs). Our SLAs allow your company to create a fully-customized support package that is tailored to meet your specific needs. These agreements measure our performance against such critical items as database availability, database performance, backup and recoverability, problem and change management procedures, reaction times, and quality assurance. You set the level of expectation for each database, and we do the rest!

Proactive Mindset

TRI-S IT Solutions dedicates personnel who are responsible for creating, implementing and enhancing a strategic blueprint for the proactive monitoring and trouble-shooting required preventing database problems - before they occur. Since the proactive support blueprint is already in place, companies employing TRI-S IT Solutions to support their Databases and Applications do not have to spend the additional money required to create a proactive support environment. Our proactive support team members meet regularly, both internally and with clients, in a constant effort to improve performance and anticipate database issues before they occur. All Support teams start each morning with a review of all notifications (pages and warnings) that have occurred during the last 24 hours. Representatives from the monitoring team attend all morning meetings to provide expert advice when necessary. The meeting's goals are simple - notification analysis and reduction.

Robust Monitoring Infrastructure

Remote DBA Experts understands that the database is not the only component that can prevent a critical application from being available to the end users. To ensure continuous availability for all application components, we have chosen Quest Software as the foundation of our monitoring architecture. Quest's wide offering of monitoring agents allow our technicians to monitor every component of the application architecture including middle tier servers and network devices. From monitoring the temperature of a computer room to a database buffer cache hit ratio, our monitoring experts are able to quickly deploy a customized monitoring solution that meets each customer's unique monitoring requirements. Quest's flexibility also allows Remote DBA Experts to install the monitoring software components on each target server that is to be monitored or configure a single monitoring appliance that monitors all targets in the customer's environment. All monitoring information is stored as historical data in a statistical repository, which allows trending and capacity planning analysis to be performed. Historically tracking the system's various performance indicators enables Remote DBA Experts' technicians to trend database performance and track reoccurring usage spikes. This allows Remote DBA Experts to forecast when performance will be good and provide a possible reason when

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Value Proposition

Why us?